Shipping policy
Shipping costs
Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay.
Order processing
Orders are picked and handed to the carrier within 1–3 business days. During holidays and other busy stretches this can extend to 7 business days. Business days are Monday to Friday, excluding public holidays.
You will receive a confirmation email when you order, and a second email with tracking once the parcel is on its way.
Delivery times
- United States: 6–12 business days after dispatch
- International: 6–12 business days after dispatch
These are estimates, not guarantees. Weather, carrier backlogs, peak seasons and customs checks all add time, and none of them are within our control.
Tracking
Tracking information can take 24–48 hours to start updating after you receive it. If nothing has moved after that, write to us and we will chase the carrier.
Delivery address
Please check your address carefully at checkout — we ship to exactly what is entered there.
If you spot a mistake, email support@kaorisoaps.com within 24 hours of ordering. We will correct it if the parcel has not yet been packed, though we cannot promise it.
If a parcel has already shipped and is returned as undeliverable because the address was incomplete or incorrect, we cannot refund or reship it. If our system flags a problem with your address, we will contact you within 3 business days; if we do not hear back, the order may be cancelled and refunded.
Lost or stolen parcels
If tracking shows delivered but nothing arrived, check with your household and neighbours first, then email support@kaorisoaps.com. We will help you open a claim with the carrier.
Orders bought with Shipping Protection are covered for loss or damage in transit and we will replace or refund them directly.
International orders
Customs duties and import taxes are set by the destination country and are not included in your total. Where they apply, they are the recipient's responsibility. Customs inspections can also hold a parcel for several days.
Damaged on arrival
Email support@kaorisoaps.com within 72 hours of delivery with photographs of the damage and the packaging, and we will put it right.
Questions
Write to support@kaorisoaps.com. A person answers, usually within one business day.